Help Center/Troubleshooting/Troubleshooting Withdrawal Issues

Troubleshooting Withdrawal Issues

Last updated on April 13, 2026

Troubleshooting Withdrawal Issues on BitLease

If you’re experiencing problems withdrawing assets, this guide provides solutions for common issues and steps to resolve them.

1. "No Withdrawable Assets" Error Message

Symptom

When attempting to withdraw, you see the message “No Withdrawable Assets” and an empty wallet icon.

Possible Causes

  • Your FUNDING wallet has a zero balance.

  • All your assets are in your LTO wallet, not FUNDING.

  • Your assets are Locked in an active LTO contract.

  • You haven’t transferred Free assets from LTO to FUNDING.

Solutions

1. Check Your Wallet Location

  1. Navigate to Assets → FUNDING Wallet.

  2. Verify your balance shows available cryptocurrency.

  3. If the balance is zero, check your LTO Wallet instead.

2. Transfer Free Assets from LTO to FUNDING

  1. Go to your LTO Wallet.

  2. Locate assets marked as Free (not Locked).

  3. Use the Transfer function:

    • Select LTO → FUNDING.

    • Specify the amount and confirm.

  4. Return to your FUNDING wallet and try withdrawing again.

3. If Assets Are Locked in LTO

  • Locked assets cannot be withdrawn.

  • Resolution Path:

    • Complete your LTO contract through Full Settlement.

    • Wait for assets to transition from Locked → Free.

    • Then transfer them to FUNDING.

4. Deposit New Funds

  • If you have no assets in either wallet:

    1. Make a new deposit to your FUNDING wallet.

    2. Wait for deposit confirmation.

    3. Proceed with the withdrawal.

2. "No Funds Available in Your Funding Wallet" Message

Symptom

When selecting a cryptocurrency to send, you see “No funds available in your funding wallet” message.

Possible Causes

  • Your FUNDING wallet balance for that specific cryptocurrency is zero.

  • You selected a cryptocurrency you don’t own.

  • Assets are in the LTO wallet, not the FUNDING wallet.

  • Recent deposits haven’t been credited yet.

Solutions

1. Verify You Have the Selected Cryptocurrency

  1. Check your FUNDING Wallet balance.

  2. Confirm you own the cryptocurrency you’re trying to send.

  3. Try selecting a different cryptocurrency if you have multiple assets.

2. Check If Funds Are in the LTO Wallet

  1. Navigate to your LTO Wallet.

  2. Look for the cryptocurrency there.

  3. If it’s marked as Free, transfer it to FUNDING.

  4. If it’s Locked, you must wait for contract completion.

3. Review Recent Transactions

  1. Check if you recently used these funds for an LTO contract.

    • LTO contract activation automatically moves funds from FUNDING → LTO.

  2. Review your Transaction History.

4. Wait for Pending Deposits

  1. If you recently deposited, check the deposit status.

  2. Deposits must be confirmed on the blockchain before becoming available.

3. Withdrawal Button Grayed Out or Inactive

Symptom

You can see the withdrawal button, but it’s grayed out, disabled, or unclickable.

Possible Causes

  • The selected cryptocurrency has a zero balance.

  • You’re viewing the LTO wallet (which has no withdrawal capability).

  • Account verification is incomplete.

  • Temporary platform restrictions.

Solutions

1. Verify Your Balance

  1. Check that the selected cryptocurrency shows an available balance > 0.

  2. Try selecting a different cryptocurrency.

  3. Confirm the balance is in the FUNDING wallet, not the LTO wallet.

2. Switch to FUNDING Wallet

  1. If you’re in the LTO wallet, withdrawal will always be inactive.

  2. Navigate to the FUNDING Wallet.

  3. The withdrawal button should become active if you have a balance.

3. Check Account Status

  1. Ensure your account verification is complete.

  2. Review any notification messages on your dashboard.

  3. Check if there are pending actions required.

4. Wait for System Processing

  1. If you just transferred from LTO to FUNDING, wait briefly.

  2. Recent transactions may require confirmation.

  3. Refresh the page after a few moments.

4. Assets Appear in Wallet But Won’t Withdraw

Symptom

You can see a cryptocurrency balance, but withdrawal attempts fail or produce errors.

Possible Causes

  • Assets are Locked in an active LTO contract.

  • Assets are Free but still in the LTO wallet (not transferred to FUNDING).

  • Outstanding contract obligations are blocking the transfer.

  • Assets are under compliance review.

Solutions

1. Check Asset State in LTO Wallet

  1. Navigate to your LTO Wallet.

  2. Look for the “Locked” or “Free” label on your assets.

    • Locked assets cannot be withdrawn under any circumstances.

    • Free assets must be transferred to FUNDING first.

2. Review Active LTO Contracts

  1. Check if you have any active contracts.

  2. View contract details and status.

  3. Determine if Full Settlement has been reached.

    • Locked assets release only after all installments are paid.

3. Transfer Free Assets to FUNDING

  1. If assets show as “Free” in the LTO wallet:

    • Use the Transfer function.

    • Select LTO → FUNDING direction.

    • Specify the amount and confirm.

  2. Wait for the transfer to complete.

  3. Return to FUNDING and try withdrawing again.

4. Verify FUNDING Wallet Balance

  1. After the transfer, check the FUNDING Wallet specifically.

  2. Confirm the cryptocurrency now appears there.

  3. Ensure the balance matches what you expect.

5. "Subject to AML/KYT Rules" Warning

Symptom

Your withdrawal shows a notice that it’s “subject to AML/KYT compliance rules” and may be delayed.

Possible Causes

  • Standard compliance screening for all withdrawals.

  • Large withdrawal amount triggering enhanced review.

  • First-time withdrawal from the account.

  • Withdrawal pattern flagged for routine security checks.

Solutions

1. Understand This Is Normal

  • All withdrawals undergo AML (Anti-Money Laundering) screening.

  • KYT (Know Your Transaction) monitoring is required by regulations.

  • This protects both you and the platform.

  • Most withdrawals pass screening quickly.

2. Wait for Compliance Processing

  • Standard screening typically completes within minutes to hours.

  • Enhanced screening may take longer.

  • You’ll receive a notification when the withdrawal processes.

3. Ensure Account Verification Is Complete

  1. Check your account profile for verification status.

  2. Complete any pending KYC requirements.

  3. Verified accounts typically process faster.

4. Check for Pending Actions

  1. Review your notifications or email.

  2. The compliance team may request additional information.

  3. Respond promptly to any verification requests.

5. Avoid Multiple Withdrawal Attempts

  • Don’t cancel and retry while under review.

  • This can trigger additional security flags.

  • Be patient and let the initial request process.

When to Contact Support

Contact BitLease Support if:

  • The solutions above don’t resolve your issue.

  • The error persists for more than 24 hours.

  • You suspect a technical problem with the platform.

  • Your assets disappear or show incorrect balances.

  • A withdrawal is stuck in processing for an extended period.

  • You need urgent help with an incorrect address submission.

  • Account behavior doesn’t match documented processes.

Before Contacting Support, Gather:

  • Screenshots of error messages.

  • Your wallet balances (FUNDING and LTO).

  • Transaction IDs (if applicable).

  • Contract numbers for LTO-related issues.

  • Specific cryptocurrencies affected.

  • A timeline of when the issue started.

How to Contact Support

Our support team is here to assist you and ensure your issue is resolved promptly.