System Availability & Downtime Disclaimer

BitLease Technologies Ltd. A subsidiary of 49G Holding Incorporated in Abu Dhabi Global Market (ADGM), ADGM Registration No.: 34619

Last Updated: 21 March 2026

Effective Date: 21 March 2026

Version: 1.0

1. No Guarantee of Availability

BitLease Technologies Ltd. (“BitLease”) does not guarantee continuous, uninterrupted, or error-free availability of the Platform.

The Platform operates on complex, interconnected technology infrastructure, including proprietary software, cloud hosting, MPC custody systems (Fireblocks), blockchain network interfaces, and third-party service integrations. While BitLease implements institutional-grade redundancy, monitoring, and failover systems, absolute continuous availability is not technically achievable and is not promised.

This document explains what happens when the Platform is unavailable, how your contracts and payments are handled during downtime, and what protections are in place to ensure that downtime does not result in unfair outcomes for you.

By using the Platform, you acknowledge and accept that periods of unavailability, both planned and unplanned, will occur and that such unavailability may affect your ability to interact with your account, LTO Contracts, and LTO Wallet.

2. Scheduled Maintenance

2.1 Planned Downtime

BitLease performs scheduled maintenance to ensure Platform security, performance, and reliability. Scheduled maintenance includes software updates, patches, and version deployments; security patches and vulnerability remediation; infrastructure upgrades (compute, storage, networking); database maintenance and optimization; custody system maintenance (coordinated with Fireblocks); compliance system updates (sanctions list updates, monitoring rule changes); and HyperHedge™ engine updates (coordinated with 49G Holding).

2.2 Maintenance Notification

BitLease provides advance notice of scheduled maintenance so you can plan accordingly:

Notifications are provided via in-app banner, email to registered address, and Platform status page.

2.3 Service Impact During Maintenance

During scheduled maintenance, the following services may be affected:

Your LTO Contracts remain active during maintenance. Payment obligations, contract terms, and accrual schedules are not affected by maintenance windows. If an installment due date falls during a maintenance window, the payment is processed upon restoration without penalty, provided your LTO Wallet was adequately funded at the scheduled due date.

3. Unscheduled Downtime

3.1 Causes

Unplanned interruptions are, by definition, not anticipated. They may occur due to hardware or infrastructure failure (server crashes, storage failures, network equipment malfunction), software defects (critical bugs, memory leaks, unhandled exceptions, or cascading failures), cybersecurity incidents (DDoS attacks, intrusion attempts, or security events requiring emergency response), third-party service outages (Fireblocks custody outage, cloud provider failure, blockchain analytics provider disruption, payment processor downtime), blockchain network issues (network congestion, halts, forks, or consensus failures affecting transaction processing), stablecoin infrastructure issues (issuer-side freezes, smart contract failures, or network-level disruptions affecting stablecoin transfers), data feed disruptions (price feed failures affecting Platform Reference Price calculations and HyperHedge™ monitoring), DNS or CDN failures (domain resolution or content delivery disruptions), or Force Majeure events (natural disasters, pandemics, war, government actions, systemic infrastructure failures, or other events beyond reasonable control).

3.2 Unscheduled Downtime Response

When an unscheduled outage occurs, BitLease follows a structured response process:

3.3 Status Page

BitLease maintains a Platform status page at status.bitlease.com (or equivalent) providing current operational status of all major Platform components, incident history and resolution updates, a scheduled maintenance calendar, and a subscription option for real-time status notifications.

4. Impact on LTO Contracts During Downtime

This section addresses the question that matters most during any period of unavailability: what happens to your contract?

4.1 Contract Continuity

LTO Contracts remain in force during all periods of downtime. Downtime does not suspend, pause, or modify your payment obligations. It does not extend payment due dates (except as described in Section 4.2). It does not alter installment amounts. It does not change contract terms. It does not affect the accrual of your Economic Utility. And it does not affect the asset’s status in the MPC escrow, because assets remain secure in Fireblocks regardless of Platform availability.

4.2 Payment Grace During Extended Downtime

If the Platform experiences unscheduled downtime that prevents you from making an installment payment, BitLease applies the following protections based on the duration of the outage:

Downtime of less than 24 hours: BitLease processes the payment upon restoration. If your LTO Wallet was adequately funded at the due date, no penalty accrues for the delay.

Downtime exceeding 24 hours: BitLease extends the payment deadline by the duration of the verified downtime. Penalties do not accrue during the extension period, provided the payment is made promptly upon restoration.

Downtime exceeding 72 hours: BitLease issues a formal downtime notice, extends all affected payment deadlines, and suspends penalty accrual for all affected contracts until Platform operations are restored and users have had a reasonable opportunity (minimum 48 hours after restoration) to make payments.

These grace provisions apply only when the Platform itself prevents payment. They do not apply if your LTO Wallet was unfunded or if the downtime affects only non-payment features.

4.3 Buyout and Settlement During Downtime

If you have initiated a Buyout or Full Settlement request before a downtime event, the request remains in the processing queue, and execution occurs upon restoration of the relevant systems (custody, pricing, settlement). The Platform Reference Price used in the calculation is determined at the time of actual execution, not at the time of the original request, unless the request was fully confirmed before downtime began. You may cancel a pending Buyout request if it has not been executed, subject to Platform availability.

5. Third-Party Downtime

Some downtime events originate not from BitLease’s own systems but from the third-party services the Platform depends on. The impact varies depending on which service is affected.

5.1 Custody Provider (Fireblocks)

If Fireblocks experiences an outage, all asset movements (ownership transfers, Buyout liquidations, termination settlements) are paused. Your assets remain secure because MPC key shares are distributed across independent infrastructure, and a Fireblocks application-level outage does not compromise key security. LTO Contract payment processing may continue (stablecoin payments are independent of custody), but settlement-dependent operations are delayed. BitLease communicates the situation to affected users.

5.2 Blockchain Networks

If a blockchain network halts or experiences severe degradation, transactions on that network (stablecoin transfers if on that chain, ownership transfers, staking operations) are delayed. LTO Contract terms are not affected (contracts are denominated in stablecoins, which may be on a different network). Platform Reference Prices may be affected if the pricing methodology depends on that network’s activity. Staking operations for assets on the affected network are paused.

5.3 Stablecoin Infrastructure

If the stablecoin used for LTO denomination experiences infrastructure issues, LTO Wallet deposits and withdrawals may be delayed, and installment payment processing may be delayed, but the nominal contract terms do not change. BitLease monitors stablecoin infrastructure health but cannot prevent issuer-side disruptions.

6. Limitation of Liability

6.1 General Limitation

To the maximum extent permitted by the laws of Abu Dhabi Global Market (ADGM), BitLease shall not be liable for any loss, damage, cost, or expense arising from or in connection with scheduled or unscheduled Platform downtime, delayed processing of payments, Buyouts, Full Settlements, or ownership transfers, inability to access the Platform or any Platform feature during downtime, stale or delayed display of prices, balances, or contract information, third-party service outages affecting Platform functionality, blockchain network congestion, halts, or disruptions, stablecoin infrastructure disruptions, Force Majeure events, or any action taken or not taken by you due to Platform unavailability.

6.2 Specific Exclusions

The following scenarios deserve particular clarity, because they represent situations where the impact of downtime may feel significant but where liability does not attach to BitLease:

Missed opportunities: If you intended to initiate a Buyout during a price peak but could not due to downtime, the difference between the peak price and the price at which you eventually execute is not recoverable from BitLease. Market timing depends on Platform availability, which is not guaranteed.

Market movements during downtime: If the asset’s value changes during downtime and this affects your Buyout, settlement, or termination calculation, BitLease is not liable for the difference. Prices move continuously, and downtime does not create a right to a price that existed at a prior moment.

Penalty accrual due to user wallet failure: If your LTO Wallet was not funded and the Platform was available, downtime grace provisions do not apply retroactively. The grace provisions apply to situations where the Platform prevented your payment, not to cases where your wallet balance was insufficient.

Third-party losses: If downtime causes you to miss obligations with third parties (tax filings, other financial commitments), BitLease is not liable.

6.3 Preserved Obligations

Nothing in this Disclaimer limits BitLease’s obligation to:

• Process payments, settlements, and transfers once Platform operations are restored.
• Apply the downtime payment grace provisions described in Section 4.2.
• Return Surplus Value owed to the Client upon Buyout or termination (which may be delayed but not extinguished by downtime).
• Transfer Formal On-Chain Ownership upon verified Full Settlement (which may be delayed but not denied).
• Maintain the security of assets in MPC custody throughout any downtime.
• Communicate transparently about significant downtime events.
• Be accountable for fraud, willful misconduct, or gross negligence.

The distinction is clear: downtime may delay the fulfillment of obligations, but it does not eliminate them.

7. User Preparedness

7.1 Recommendations

The impact of downtime on your experience can be significantly reduced through preparation. The following steps are recommended:

Fund your LTO Wallet in advance. Do not wait until the installment due date to fund your wallet. Maintaining a buffer accounts for potential deposit delays or Platform unavailability.

Enable notifications. Ensure email and push notifications are enabled, so you receive maintenance alerts, downtime notices, and payment reminders.

Monitor the status page. Check status.bitlease.com for the current platform status, especially before initiating time-sensitive operations.

Plan settlements outside maintenance windows. If you intend to Full Settle or Buyout, avoid initiating the request during announced maintenance periods.

Maintain secure access. Keep your credentials and MFA devices accessible so you can act promptly once the Platform is restored.

Keep records. Maintain your own records of payment dates, amounts, and contract terms so you can verify your account status after any disruption.

8. Contact

For availability or downtime inquiries:

BitLease Technologies Ltd. A subsidiary of 49G Holding Incorporated in Abu Dhabi Global Market (ADGM), Registered Address: Unit PC-1, Level 7, Al Maryah Tower, Abu Dhabi Global Market Square, Abu Dhabi, Al Maryah Island, United Arab Emirates

ADGM Registration No.: 34619

Website: www.bitlease.com